Encompass Administrator

Encompass Administrator
100% Remote
6+ month contract
Contact Mary at mnugent@forbestc.com

Responsibilities:

• Handling of day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
• Level 1 & Level 2 support and troubleshooting of basic issues
• Supporting line of business process improvement and efficiency initiatives
• System tuning and optimization
• Supporting change management and product/project implementation
• Provide leadership, mentoring and training and develop best practice process and procedures
• Technical Application(s) Ownership including evaluating new releases/functionality and support bulletins

Required Skills:

• 3-5 years of relevant experience of configuration and management of the Encompass LOS
• Advanced understanding of how to troubleshoot application/system performance
• Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions.
• Ability to analyze, learn, and apply rapidly changing technologies, and apply them as part of integrated solutions to business requirements.
• Basic analytical problem-solving skills, planning and organizational capabilities.
• Experience building workflows and business process maps required
• Completion of the ICE Encompass LOS Admin Essentials certification
• Completion of the ICE Encompass LOS Admin certification a plus

Contact:

Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting
Chicago, IL