6+ month contract
Contact Mary at firstname.lastname@example.org
- Handling of day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
- Level 1 & Level 2 support and troubleshooting of basic issues
- Supporting line of business process improvement and efficiency initiatives
- System tuning and optimization
- Supporting change management and product/project implementation
- Provide leadership, mentoring and training and develop best practice process and procedures
- Technical Application(s) Ownership including evaluating new releases/functionality and support bulletins
- 3-5 years of relevant experience of configuration and management of the Encompass LOS
- Advanced understanding of how to troubleshoot application/system performance
- Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions.
- Ability to analyze, learn, and apply rapidly changing technologies, and apply them as part of integrated solutions to business requirements.
- Basic analytical problem-solving skills, planning and organizational capabilities.
- Experience building workflows and business process maps required
- Completion of the ICE Encompass LOS Admin Essentials certification
- Completion of the ICE Encompass LOS Admin certification a plus
Senior Recruiting Consultant
Forbes Technical Consulting
To apply for this job email your details to email@example.com