Encompass Administrator
100% Remote
6+ month contract
Contact Mary at mnugent@forbestc.com

Responsibilities:

  • Handling of day-to-day workflow (monitoring ticket system, e-mail, daily tasks, ongoing training)
  • Level 1 & Level 2 support and troubleshooting of basic issues
  • Supporting line of business process improvement and efficiency initiatives
  • System tuning and optimization
  • Supporting change management and product/project implementation
  • Provide leadership, mentoring and training and develop best practice process and procedures
  • Technical Application(s) Ownership including evaluating new releases/functionality and support bulletins

Required Skills:

  • 3-5 years of relevant experience of configuration and management of the Encompass LOS
  • Advanced understanding of how to troubleshoot application/system performance
  • Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions.
  • Ability to analyze, learn, and apply rapidly changing technologies, and apply them as part of integrated solutions to business requirements.
  • Basic analytical problem-solving skills, planning and organizational capabilities.
  • Experience building workflows and business process maps required
  • Completion of the ICE Encompass LOS Admin Essentials certification
  • Completion of the ICE Encompass LOS Admin certification a plus

 

Contact:

Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting
Chicago, IL

To apply for this job email your details to mnugent@forbestc.com