Corporate Helpdesk Analyst

Location: Wood Dale, IL

Type: 6+month contract

Contact: Mary at to be considered



  • Troubleshoot problems reported to the Help Desk in the following areas:
  • Various applications including Excel, Word, Oracle, Lawson and Exchange
  • Printing from any of the applications available to the user
  • PC/Printer hardware problems
  • Login or sign-on to Active Directory or E-Mail Assist the user community in increasing self-sufficiency by desk-side application help or putting the user in contact with the Training Coordinator for structured training as needed.
  • Assist other IS Departments in further refinement and enhancement of the office environment by virtue of their day to day contact with the user community.
  • Implement application security issues according to ISO standards.
  • Generate and distribute daily reports for IS management. Enter Helpdesk Tickets into Helpdesk Request System.
  • Update and maintain database for Action Request forms.
  • Process Access Request forms for all applications.
  • All other duties as assigned.


Required Skills:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed are representative of the knowledge, skill, and/or ability required.
  • 1 to 3 years previous experience
  • Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.

Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting LLC

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