Helpdesk Support

Corporate Helpdesk Analyst

Itasca, IL

Contract to hire

Contact Mary at mnugent@forbestc.com to be considered

Responsibilities:

• Troubleshoot problems reported to the Help Desk in the following areas:
• Various applications including Excel, Word, Oracle, Lawson and Exchange
• Printing from any of the applications available to the user
• PC/Printer hardware problems
• Login or sign-on to Active Directory or E-Mail Assist the user community in increasing self-sufficiency by desk-side application help or putting the user in contact with the Training Coordinator for structured training as needed.
• Assist other IS Departments in further refinement and enhancement of the office environment by virtue of their day to day contact with the user community.
• Implement application security issues according to ISO standards.
• Generate and distribute daily reports for IS management. Enter Helpdesk Tickets into Helpdesk Request System.
• Update and maintain database for Action Request forms.
• Process Access Request forms for all applications.
• All other duties as assigned.

Required Skills:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• 1 to 3 years previous experience
• Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.

Contact:
Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting LLC
mnugent@forbestc.com