LMS Support Analyst
100% Remote
6+ month contract
Contact: Mary Nugent at mnugent@forbestc.com
Overview: End user support, system administration, and testing, for our global LMS, Saba Cloud (predominantly handling intake of all Saba L2/L3 support tickets using ServiceNow)
Required Skills:
- Minimum 2 year HR functional experience with heavy system administration knowledge OR 2 year prior HRIS/HRMS, database or system administration experience required
- Experience with informal project management and ability to see project from initiation to execution
- Microsoft Word/PowerPoint proficiency required
- Intermediate to advanced Microsoft Excel skills (v-lookups, pivot tables) required
- Proven ability to build strong relationships and build credibility with internal teams
- Ability to provide the highest level of service to customer base
- Proven strong analytical, problem-solving, organization, writing, and communication skills
- Ability to self-direct work, effectively multi-task, manage time, and meet deadlines
- Quick learner and highly adaptable Ability to maintain confidentiality with internal HR teams
Preferred Skills:
• Experience with designing and troubleshooting data interfaces and reporting
• Learning & Development experience
Contact:
Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting
Chicago, IL
mnugent@forbestc.com
To apply for this job email your details to mnugent@forbestc.com