LMS Support Analyst

LMS Support Analyst

100% Remote

6+ month contract

Contact: Mary Nugent at mnugent@forbestc.com

Overview: End user support, system administration, and testing, for our global LMS, Saba Cloud (predominantly handling intake of all Saba L2/L3 support tickets using ServiceNow)

Required Skills:

• Minimum 2 year HR functional experience with heavy system administration knowledge OR 2 year prior HRIS/HRMS, database or system administration experience required
• Experience with informal project management and ability to see project from initiation to execution
• Microsoft Word/PowerPoint proficiency required
• Intermediate to advanced Microsoft Excel skills (v-lookups, pivot tables) required
• Proven ability to build strong relationships and build credibility with internal teams
• Ability to provide the highest level of service to customer base
• Proven strong analytical, problem-solving, organization, writing, and communication skills
• Ability to self-direct work, effectively multi-task, manage time, and meet deadlines
• Quick learner and highly adaptable Ability to maintain confidentiality with internal HR teams

  Preferred Skills:
  • Experience with designing and troubleshooting data interfaces and reporting
  • Learning & Development experience

Contact:
Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting
Chicago, IL
mnugent@forbestc.com