Identity System Support Analyst
Location: REMOTE (Chicago, IL)
Type: 12+ month contract
Contact: Mary at

• Resolving Incidents and fulling requests generated in Identity and Systems Management ServiceNow Queue's
• Technical Writing
• Active Directory, Azure AD , Identity Management Troubleshooting
• SCCM / Intune Troubleshooting

Required Skills:
• 2+ Years L2/L3 System Support Experience
• 1+ year Experience troubleshooting with Active Directory, Azure AD, and Exchange Online
• ServiceNow / ITSM Experience
• General Knowledge of TCP/IP networking protocols
• Practical working experience of security as it relates to identity management and privacy. Experience creating system architecture diagrams and writing comprehensive documentation.
• Experience writing and maintaining technical documentation

Preferred Skills:
• Experience working within a ticketing system (ServiceNow, Action Remedy, Spiceworks)
• Azure AD Experience Preferred
• Strong troubleshooting and documentation skills.
• Excellent organization and communication skills, both written and verbal.
• Working knowledge of SCCM, Intune, or other enterprise management tools
• Ability to work well independently and as part of a team. Ability to multi-task and prioritize rapidly changing assignments.


Mary Nugent
Senior Recruiting Consultant
Forbes Technical Consulting
Chicago, IL

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