Senior Salesforce Program Manager
Location: Chicago, IL
Type: Hybrid
Contact: Bri at bleifker@forbestc.com

Position Summary
The Senior Program Manager serves as a subject matter expert for organizing and coordinating the strategic and technical aspects of projects and programs related to the business line. Leading from the front and learning from past successes and failures, this person is accountable for ensuring their overall program and supporting projects consistently deliver business value, align with business and technical strategy and provide an exceptional customer experience for our business partners. Program Managers lead the program’s strategy, implementation, and delegation and work closely with business resources and stakeholders, internal technology teams, and various vendors and third-party consultants and implementers.

 

Responsibilities

  • Lead and manage the day-to-day program activities within the business line
  • Provide for escalation and manage time, budget and resource constraints across the supported programs and projects
  • Ensure overall compliance with the Enterprise Project Management Office’s (ePMO) project governance framework
  • Conduct regular program meetings with senior and key business sponsors ensuring tight coordination between business strategy and IT
  • Develop proactive relationships with senior leaders of supported business units that are built on trust, transparent communication, and a spirit of collaboration
  • Monitor and adjust the inter-connected and cross-functional resourcing, prioritization, scheduling and delivery in assigned projects
  • Utilize resources from various internal and external areas into assigned projects and data capability areas.
  • Formulates approaches that achieve desired business objectives, including defining system scope and objectives and assisting with business case justification and processes through execution
  • Forecast IT resource requirements and equipment needs based on business units’ pipeline of planned projects
  • Support the outcomes the business line is seeking and develop business requirements and business cases as needed
  • Represent the voice of the customer (business unit) during the technology project life cycles. Ensure IT tasks are meeting committed timelines. Ensure stakeholders remain informed and engaged throughout the projects
  • Partner with business units and teams across IT to remove project roadblocks and accelerate high priority initiatives
  • Serve as an escalation point to raise critical action items or issues
  • Lead, manage and coach business analyst, implementation specialist and program management teams in order to meet business targets and established service level agreements (SLAs)
  • Develop key performance indicators (KPIs) to measure and monitor program health and the banking application support and implementation team’s performance
  • May include management of a team or other Program Managers

 

Qualifications

  • Bachelor’s Degree or equivalent
  • 7+ years of related experience that includes the following:
    • Program management across large-scale enterprise initiatives
    • Implementation of projects using Salesforce CRM
    • Establishing credibility and managing expectations of senior executives
    • Managing risk, issues and dependencies
    • Ability to thrive in an environment where requirements and priorities change
    • Ability to work and negotiate across a matrixed organization in order to achieve results
    • Ability to establish relationships with both technical and non-technical team members
    • Excellent organizational and communication skills

Contact:
Bri Leifker
Recruiting Consultant
Forbes Technical Consulting LLC | 401 N. Franklin |Suite 3S | Chicago, IL
Bleifker@forbestc.com | 708.717.8648

 

To apply for this job email your details to mnugent@forbestc.com