Sr. Messenger Engineer
Location: Hybrid (Chicago, IL)
Type: Full-Time
Contact: Alex @awilliams@forbestc.com
Responsibilities
- Serve as subject matter expert for email client software such as Microsoft Office 365
- Serve as a subject matter expert for Microsoft Windows Server environment with Windows Server 2012/2008/2008 R2
- Professionally coordinate, collaborate with and assist Customer Support (Tier 1 and Tier 2) personnel with messaging related incidents
- Interface and coordinate with third-party software vendors as needed to achieve timely resolution of business impacting problems
- Provide recommendations on optimizing the performance of system environment, including security best practices, reconfiguration, maintenance and/or upgrades
- Train engineers and support specialist on operating and supporting messaging solutions
- Manage mail gateway systems
- Adapt communication content, message, and terminology based on audience expressing ideas in a succinct manner using plain language
- Monitor and analyze messaging to ensure 99.9% uptime
- Document system uptime and usage metrics
- Provide 24×7 On-Call support on a rotating basis
Required Skills:
- Bachelor’s degree and/or equivalent combination of education, training and experience
- A minimum of 7 years of experience supporting Exchange Messaging
- 7+ years of Tier 3 administration experience in an Enterprise IT environment, having hands on experience administering email, email archiving, mobility, instant messaging and performed operational and break/fix activities
- 5+ years of experience supporting Email Archive Infrastructure (preferably Veritas Enterprise Vault and Discovery Accelerator)
- Experience migrating to and supporting Exchange Online
- Experience with MDM solutions, preferably Intune andor Workspace One
- Current administration experience with email systems such as Microsoft Exchange 2016 Microsoft Office 365 andor Exchange Online including experience migrating to Exchange Online
- Intermediate-level experience administering mobile device management systems such as Intune or Workspace One
- Proficient with administration of systems such as Microsoft Office 365, Skype for Business Online, Enterprise Vault, Intune, Workspace One, Proofpoint and Exchange Online
- Strong understanding of networks and related WAN/LAN technologies
- Flexibility with changing priorities and the ability to work independently with minimal supervision to reach team goals
Contact:
Alexander Williams
Recruiting Consultant
Forbes Technical Consulting
Chicago, IL
awilliams@forbestc.com
To apply for this job email your details to mnugent@forbestc.com