Sr. Messenger Engineer
Location: Hybrid (Chicago, IL)
Type: Full-Time
Contact: Alex




  • Serve as subject matter expert for email client software such as Microsoft Office 365
  • Serve as a subject matter expert for Microsoft Windows Server environment with Windows Server 2012/2008/2008 R2
  • Professionally coordinate, collaborate with and assist Customer Support (Tier 1 and Tier 2) personnel with messaging related incidents
  • Interface and coordinate with third-party software vendors as needed to achieve timely resolution of business impacting problems
  • Provide recommendations on optimizing the performance of system environment, including security best practices, reconfiguration, maintenance and/or upgrades
  • Train engineers and support specialist on operating and supporting messaging solutions
  • Manage mail gateway systems
  • Adapt communication content, message, and terminology based on audience expressing ideas in a succinct manner using plain language
  • Monitor and analyze messaging to ensure 99.9% uptime
  • Document system uptime and usage metrics
  • Provide 24×7 On-Call support on a rotating basis



Required Skills:

  • Bachelor’s degree and/or equivalent combination of education, training and experience
  • A minimum of 7 years of experience supporting Exchange Messaging
  • 7+ years of Tier 3 administration experience in an Enterprise IT environment, having hands on experience administering email, email archiving, mobility, instant messaging and performed operational and break/fix activities
  • 5+ years of experience supporting Email Archive Infrastructure (preferably Veritas Enterprise Vault and Discovery Accelerator)
  • Experience migrating to and supporting Exchange Online
  • Experience with MDM solutions, preferably Intune andor Workspace One
  • Current administration experience with email systems such as Microsoft Exchange 2016 Microsoft Office 365 andor Exchange Online including experience migrating to Exchange Online
  • Intermediate-level experience administering mobile device management systems such as Intune or Workspace One
  • Proficient with administration of systems such as Microsoft Office 365, Skype for Business Online, Enterprise Vault, Intune, Workspace One, Proofpoint and Exchange Online
  • Strong understanding of networks and related WAN/LAN technologies
  • Flexibility with changing priorities and the ability to work independently with minimal supervision to reach team goals


Alexander Williams
Recruiting Consultant
Forbes Technical Consulting
Chicago, IL





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