Technical Consultant (TC)

Technical Consultant
Type: Full Time (Remote or hybrid in Chicago, IL)
Contact: Bri at bleifker@forbestc.com

• Deliver a best in class client experience by providing technical assistance and support implementation and optimization projects
• Partner with clients to solve specific, technical issues in an expedient and professional fashion
• Own client communication from initial point of contact through issue resolution
• Independently troubleshoot issues using technologies including SQL and Analysis Server
• Recommend mitigation approaches and confirm a satisfactory outcome is reached
• Assess risks and escalate issues to Leadership when related to client satisfaction
• Work closely with the DevOps team to solve escalated issues
• Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
• Collaborate closely with team members while fostering a respectful and secure team environment

What we’re looking for:

• Bachelor’s degree or equivalent in a related field (i.e. Health Administration, Business, Finance, Engineering, or Computer Science)
• Professional and/or academic experience in SQL and relational database concepts
• Excellent communication skills including client facing experience
• Experience in technical issue resolution and escalation procedures
• Ability to learn quickly and adapt to new challenges and change
• Proven experience in managing multiple projects with multiple priorities

Contact
Bri Leifker
Recruiting Consultant
Forbes Technical Consulting LLC | 401 N. Franklin | Suite 3S | Chicago, IL
Bleifker@forbestc.com | 708.717.8648