Customer Success Specialist

Location: 100% remote)
Type: Direct Hire
Contact: Alex at awilliams@forbestc.com

Responsibilities
 

  • Drive expansion and adoption of our product

 

  • Manage the onboarding process for each new customer, from technical evaluation onward.
     
  • Provide critical insights to the product team to improve our developing platform.
     
  • Train customers to make it easy to use our product.
     
  • Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
     
  • Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
     
  • Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
     
  • Keep customers in tune with changes such as new features, and new products that are complementary to the one they already use.
     

Required Skills:

 

 

  • 1+ years of Digital Marketing knowledge

 

  •  3 years in software customer experience management.
     
  • Proficient in English (Written and Spoken)
     
  • Technical curiosity or experience
     
  • Ability to manage multiple complex customer journeys at once.
     
  • Ability to educate executive decision-makers, building and maintaining relationships with them.
     
  • Proven track record of expansion and product adoption within your book of business.
     
  • Excellent creative and critical thinking skills
     
  • Strong communication and presentation skills
     
  • Adaptable nature and the willingness and ability to shift strategies on a dime to meet the needs of
     
  •  Experience working with SaaS products.

 

Contact:
Alexander Williams
Recruiting Consultant
Forbes Technical Consulting
Chicago, IL
awilliams@forbestc.com

 

To apply for this job email your details to mnugent@forbestc.com