Vice President of Network Operation Center (NOC)

Chicago, IL or 100% remote

Type: Full time, Direct Hire

Contact: Mary Nugent at mnugent@forbestc.com

 

Responsibilities:

  • Bring industry thought leadership to drive the transformation of company’s global networks toward next-generation operational capabilities with a focus on using the latest innovations in software-defined networking (SDN), virtualization and big data analytics.
  • Provide technical leadership and expertise across LAN/WAN/DC & cloud networking. You will develop and execute initiatives to simplify, standardize and optimize network operations methods and tools to reduce cycle times and increase security, availability, service agility, and alignment of global network.
  • Establish and maintain customer assignments for each team member ensuring that customers are appropriately divided among the team. Ensure that each customer is proactively contacted on a quarterly basis using pre-designed scripts. Track results in systems.
  • Establish best-practice methodologies based on KPIs for incident/change/problem management in a global, 24×7, high-volume, high-availability, production environment.
  • Act as an escalation point for customer issues and communication. Support the team in dealing with large deals and major customer issues.
  • Establish group and individual goals for each member of the team. Ensure that goals are aligned with company’s goals and direction. Clearly communicate goals and expectations and continually reinforce.
  • Provide training and direction to the team relative to industry, departmental and company standards.
  • Establish, maintain, and continually update departmental process documents.
  • Mentor, lead and motivate a top-notch team of managers/directors and/or professionals and set priorities to achieve department goals and KPIs.
  • Conduct weekly team meetings and 1:1 meeting with each Network Operations Leader. Use this forum to continually reinforce the goals and direction of the team.
  • Work closely with other departments to ensure network operations capabilities are capable of handling emerging and future business requirements.
  • Constantly reinforce the Company’s Service Vision. Ensure that the team is trained on and supports the pillars of the customer experience.
  • Communicate with and develop teamwork and partnerships with other managers. Ensure that cross-functional issues are quickly addressed and resolved.
  • Create weekly and quarterly reports for management showing major initiatives and progress against established metrics for the team.
  • Perform regular reviews of each team member, reinforcing individual and team goals. Prepare and submit formal reviews to HR on an annual basis. what you’ll bring to succeed

 

Required Skills:

  • Bachelor’s Degree from a four-year college or university

           and networking knowledge is a must

  • Managed Services Provider background is a plus 
  • Must have knowledge of and experience with Azure, Cloud, SD-WAN, Security, SaaS, application automation, ITIL framework, MPLS, and internet
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Strong supervisory and leadership skills
  • Proficiency with Microsoft Office Suite and Salesforce

 

Contact:

Mary Nugent

Senior Recruiting Consultant

Forbes Technical Consulting

To apply for this job email your details to mnugent@forbestc.com